HOW TO ORDER

Online:

Quick and easy online ordering 24 hours a day.  On completion of your order, you will receive an email as confirmation including your order number so you can track your order via our website.

Rest assured that you can only buy if stock is available, the shop will tell you if a product has insufficient stock which means what you do buy will be delivered to you.

Telephone:  01793 327022

Call us to make your order over the phone if you wish.

DELIVERY

STANDARD DELIVERY via Royal Mail
EXPRESS DELIVERY via SPECIAL DELIVERY / UKMAIL LTD / DHL (tracked Next Day Delivery)

Your order may be sent via a UK Courier and thus a signature will be required on delivery. 
Deliveries will be made at any time between 0800 and 1800 Monday to Friday Only. 
If you think you may be out, you may include instructions for delivery when placing your order in the Delivery Instructions Box at Checkout e.g.

An alternative delivery address e.g. work, family, friend
OR
Leave somewhere safe on your property e.g. garden shed, at back door, in recycling box, outbuilding, garage

This information will help to ensure a speedy delivery of your order!  
Please note, parcels will be left following your instructions at your own risk.  
KidzCraft does not take any responsibility for any loss of goods once delivered.

We also provide a Super Speedy Service if you require your Express Parcel by a certain time the Next Day e.g. by 10:30 or by 12:00.  Please call for a quote.

UK MAINLAND 

• Parcels will be sent by Royal Mail or UK MAIL LTD

• Standard Delivery - 3 to 5 working days - FREE on orders over £50 (incl. VAT)

• Express Delivery - 1 to 2 working days - FREE on orders over £100 (incl. VAT)

• Express Orders received before 2pm will be despatched same day

• Express Orders received after 2pm will be despatched the following working day

• Please ensure someone can receive the parcel at the delivery address given as a signature may be needed

NORTHERN IRELAND

• Parcels will be sent via Royal Mail or DHL

• Standard Delivery - 3 to 5 working days

• Express Delivery - 1 to 2 working days

• Express Orders received before 2pm will be despatched same day

• Express Orders received after 2pm will be despatched the following working day

• Please ensure someone can receive the parcel at the delivery address given as a signature may be needed

• Please select COUNTRY 'Northern Ireland' and then state your COUNTY (NON UK)

CHANNEL ISLANDS

• Parcels will be sent via Royal Mail or DHL

• Standard Delivery - 3 to 5 working days

• Express Delivery - 1 to 2 working days

• Express Orders received before 2pm will be despatched same day

• Express Orders received after 2pm will be despatched the following working day

• Please ensure someone can receive the parcel at the delivery address given as a signature may be needed

• Please select COUNTRY 'Channel Islands' and then state your COUNTY (NON UK).

• VAT exempt

IRELAND

• Parcels will be sent via Airmail or DHL

• Standard Delivery - 3 to 5 working days

• Express Delivery - 1 to 2 working days

• Express Orders received before 2pm will be despatched same day

• Express Orders received after 2pm will be despatched the following working day

• Please ensure someone can receive the parcel at the delivery address given as a signature may be needed

• Please select COUNTRY 'Ireland' and then state your COUNTY (NON UK)

B.F.P.O.

Orders may be placed for a BFPO delivery with the following terms:

• Please choose STANDARD DELIVERY

• All parcels under 2kg will be sent via Royal Mail at our normal Standard Delivery Charge.

• In circumstances where the parcel is more than 2kg, an additional delivery charge will be necessary and we will contact you to arrange payment.

EUROPE

KidzCraft is happy to deliver to countries in Europe.  Please email us with your requested order along with your delivery address and we will supply you with a shipping quote in return.  We will then await a confirmation from yourself along with payment instructions to complete the order and despatch.  
Just email us at sales@kidzcraft.co.uk for a quote.

KidzCraft will do everything possible to ensure delivery.  However, where delivery failures caused by:

A - Customer giving an incorrect address e.g. postcode
B - Failure to contact Royal Mail Sorting Office or UK Courier when CARDED 

which result in the parcel being returned to KidzCraft, the cost of the delivery and return will be deducted from the refund due to the customer.

EXPRESS ORDERS

Express Orders received by 14:00 will be despatched same day.  
Express Orders received after 14:00 will be despatched the following working day.

PAYMENT 

Online by WorldPay  
(a secure payment system from the Royal Bank of Scotland).  
Payment can be made using any of the following debit or credit cards: 

DAMAGED AND LOST GOODS

Goods damaged in transit will be replaced by KidzCraft.  Please advise us within 7 working days of receipt of your order.  Goods lost in transit will be replaced by KidzCraft.  Please advise us within 14 days of placing your order.

RETURNING GOODS

We hope you are happy with your purchase.  If, for any reason, you are not completely satisfied with your order, simply call us on 01793 327022 for a Returns Number and return it within 14 days of receipt for a full refund less P&P costs.

Return postage costs to be paid by the customer.

All items returned must be in the original packaging and in a re-saleable condition.

TERMS AND CONDITIONS

If you'd like to view our terms and conditions, click here.